Privacy Policy

The following Privacy section describes our privacy policy, the types of personal information we collect from you and the steps we take to safeguard while you use the Website, applications and services provided by us.


Our privacy policy covers how we treat personal information that we collect and use on or through our Website in order to conduct our business transactions. You agree that this Privacy Policy is part of our Terms of Use and Terms of Sales Agreement and by accessing or using the services we provide, you agree to be bound by all of our terms and conditions.


1. Information Collection and Use


When you use the Website, you must provide certain personal information about yourself to us in order to register and create a user profile. Cellularreturns collects two types of information about you: (1) information that you provide to us that lets us know who you are (“Personally Identifiable Information”) and (2) information that does not by itself identify a specific individual (“Non-personally Identifiable Information”).


2. Personally Identifiable Information


You may browse our Website without telling Cellularreturns who you are or revealing any personal information about yourself. However, when you transact business with us (e.g. offer to sell a Product) or register to open an account with Cellularreturns, we ask for information about yourself, including but not limited to, your name, email address, mailing address and account information where payment will be sent, which we collect and use as disclosed in this Privacy Policy. Once you submit information about yourself to us you are no longer anonymous to us. We may also collect additional information about you when you engage in certain activities on the Website, such as: (a) provide transactional information when you sell, donate, offer to recycle or ship a Product; (b) when you sign up for special offers and promotions; (c) when you visit our Website or the pages of certain Cellularreturns partners; (d) when you interact with offers and advertisements; (e) when you contact customer support for help or questions; (f) when you log into the Website with your account; (g) when you complete a survey; (h) when you post content or provide us with feedback; or (I) when you enter promotions or sweepstakes. Cellularreturns may also collect information about you from other sources and add it to your account information. Providing your personal information is optional, however, failure to provide certain personal information about yourself, as required, will prohibit you from using certain features and services provided by Cellularreturns. If you choose to provide us with personal information, you consent to the transfer and storage of that information by us.


3. Non-Personally Identifiable Information


We automatically receive and collect Non-personally Identifiable Information on our server logs from your browser, including your IP address, the Uniform Resource Locator (“URL”) that you came from, which URL you go to next, browser type, browser language, date and time of your query, Cellularreturns cookie information, and the pages you request. This information is complied and analyzed on both a personal and aggregate basis. We may use third-party analytical services to collect, monitor and analyze certain information provided by you as further described below.


4. Use of Information, Information Sharing and Disclosure


Cellularreturns does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you have requested when we have your permission to do so.


We provide the information to trusted partners who work on behalf of or with Cellularreturns under confidentiality agreements. These trusted partners include companies with which Cellularreturns may operate co-branded websites or web-pages to expand their services. These trusted partners may use your personal information to provide services to you on our behalf, evaluate the effectiveness of the services, and to help Cellularreturns communicate with you about offers from Cellularreturns and our marketing partners. However, these companies do not have any independent right to share information they gather on you and your usage. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims brought against us by third parties.


We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Cellularreturns’ terms of use, or as otherwise required by law. We may release personal information about you if Cellularreturns is acquired by or merges with another company. In this event, Cellularreturns will post a notice on its Website before information about you is transferred and becomes subject to a different privacy policy.


The sites displayed as search results or linked to by the services are developed by people over whom Cellularreturns exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information. Cellularreturns may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of Cellularreturns’ search technology.


We primarily use Personally Identifiable Information for the following purposes: (a) to provide the services to you; (b) to customize the advertising and content you see while using the Website; (c) to complete any transactions between you and us; (d) improve our services to you; (e) to conduct internal company and general marketplace research; (f) provide you with support; (g) provide you with updates and notices about our services, our Privacy Policy and Terms and Conditions for Website usage and the Sales Agreement; (h) provide you with offers from us, our affiliates and from third parties that may be of interest to you; (I) provide anonymous reporting for internal and external clients. In addition, Cellularreturns may email you to respond your support questions, notify you of any changes to our legal notices and policies, to request your participation in user surveys, and to deliver products, services and marketing communications that you request.


We will use Non-personally Identifiable Information to diagnose problems with our servers and software, to administer the Website and our services, and to gather demographic information about our clients. Our third-party advertising networks and servers will also provide us reports that will tell us how many ads were presented and clicked on Cellularreturns’ Website in a manner that does not personally identify personally any of our customers.


5. Cookies


Cellularreturns may set and access Cellularreturns cookies on your computer. Upon your first visit to the Website, a cookie is sent to your computer that uniquely identifies your browser. A “cookie” is a small file containing a string of characters that is sent to your computer and stored on your hard drive when you visit a website; many major Web services use them to provide useful features for their users. Each web site can send its own cookie to your browser. Most browsers are initially set up to accept cookies. You can set your browser to refuse all or some cookies or to notify you when a cookie is being sent; however if you reject cookies, you will not be able to sign in to our Website or take full advantage of our services. Cellularreturns uses cookies to track your preferences when using the Website, to access your information when you sign in so that we can provide you with your personalized content, to display preferred advertisements to you based on your interests and activity on our Website and to help us analyze and estimate our traffic and use of features on the Website.


We may also use “pixel tags,” which are small graphic files that allow us to monitor the use of the Services. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time and length of time the page containing the pixel tag was viewed; the type of browser that retrieved the pixel tag; and the identification number of any cookie previously placed by that server on your computer. We may use pixel tags, either provided by us or by our third party advertisers and ad networks, to collect information about your visit, including the pages you view, the links you clicked on and other actions taken by you in connection with our Website and services and use them in combination with our cookies to provide offers and information of interest to you.


We may also allow certain analytical services and providers of applications used on the Website and our services to collect Non-Personally Identifiable information by placing cookies on the Services that will track certain performance of our Services, such as, web traffic, click-through, etc., in order to assist us and our service providers in better understanding the interests of our users and to better serve those interests.


6. Advertising


We may use other companies under agreements with us to provide advertisements when you visit and use the Website and use our services. These companies may collect and use Non-Personally Identifiable Information during your visits to Website in order to provide advertisements about goods and services that would be of interest to you. These companies typically use a cookie, a third party web beacon and/or pixel tags to collect this information. To learn more about this behavioral advertising practice and the options that are available to you, including your option to opt-out of this type of advertising, you can visit www.networkadvertising.org. These cookies, web beacons and pixel tags do not collect any personal information from your computer, such as your e-mail address or name. Other companies’ use of their cookies is subject to their own privacy policies. Advertisers or other companies are not given access to Cellularreturns’ cookies.


7. Targeted Advertising By Cellularreturns


In order to serve offers and advertisements that may be of interest to our users, we may display targeted advertisements on our Website based on Personally Identifiable Information provided by our users, including zip code and demographic profile. We do not provide this Personally Identifiable Information to our advertisers when you interact with such them. However, please note that the advertisers (including ad serving companies) may be able to determine, using their own analysis, what demographical category certain users fall into. You acknowledge that any information collected by such advertisers or advertising networks – and any options that you have with the use of such information – would be handled in accordance with the disclosures provided above in Section 6 above.


8. Your Ability to Edit and Delete Your Account Information and Preferences


Registered users can edit their Cellularreturns account information, including contact preferences, at any time. We may, from time to time, send you an e-mail regarding our products and services and third party products and services that may be of interest to you. You will have the opportunity to opt out of any further mailings at any time, provided, however, that we reserve the right to send you certain communications relating to our Website and services we provide, such as (a) communications related to fulfillment of a transaction, (b) service announcements, (c) notices regarding Cellularreturns’ legal terms and this Privacy Policy; and (d) administrative messages, which are considered part of your Cellularreturns account. You will not have the opportunity to opt-out of receiving such notices.


You can delete your Cellularreturns registered account by requesting an account deletion via email to customersupport@cellularreturns.com. You must provide us with the email address of the registered account user. After we have confirmed your request via email, we will remove your access to your personal information from our user database.


9. Confidentiality and Security


We limit access to personal information about you to our employees and agents who require such access to this information in order to provide products or services to you or in order process and fulfill your transactions. Your information is stored on our servers located in the United States. We treat data as a protected asset and incorporate various, including but not limited to encryption methods, passwords and physical security to protect your personal information against unauthorized access, theft and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and these third parties may abuse or misuse the personal information that they collect about you from our Website. Therefore, although we strive to protect your privacy, we cannot and do not promise, and you should not expect, that your personal information or private communications will always remain private. Because email and instant messaging are not recognized as secure communications, we request that you do not send any private information to us by email or instant messaging services.


10. Third Parties


This Privacy Policy only addresses the use and disclosure of information we collect from you. This policy does not apply to the practices of companies or data storage facilities that Cellularreturns does not own, control, maintain or manage or to people that Cellularreturns does not employ, control or manage. The Cellularreturns services may include applications, content and/or ads from third parties that may perform user activity tracking in addition to the other forms of activity described herein. Cellularreturns accepts no responsibility for such activities by third parties and does not control the privacy policies of these third parties. Cellularreturns does not control the privacy policies of third parties and you are subject to the privacy policies of those third parties where applicable. We recommend that you to ask any third party with whom you interact questions before you disclose your personal information to them.


11. Changes to this Privacy Policy


We may amend or supplement this Privacy Policy at any time, and in our sole discretion, by posting the amended or supplemented Terms on this Website. All amended and supplemented Terms automatically take effect 10 days after they are initially posted on the Website or emailed to you, unless those changes state otherwise. If you do not agree to the changes, you may terminate your account by requesting an account deletion via email to customersupport@Cellularreturns.com.


12. Request for Information


If you have questions, concerns or suggestions, please feel free to send an email to customersupport@Cellularreturns.com.


Last Update: January 13, 2015

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