FAQ

HOW IS A PRICE QUOTE CALCULATED ?

The price quote is based on the condition of the device. If the device is as described, the price quote will be paid. If during the inspection process the device is different,the seller will be emailed and you will recieve a revised quote.

HOW DOES CELLULAR RETURNS WORK ?

IT’S SIMPLE !! IT WORKS IN 3 STEPS 1-GET A PRICE QUOTE FOR YOUR WIRELESS DEVICE 2-MAIL YOU DEVICE USING THE USPS PRIORITY PRE-PAID SHIPPING LABEL 3-RECEIVE YOUR CASH

WHAT DOES CELLULAR RETURNS DO WITH THE ITEMS ONCE RECEIVED ?

Cellular Returns will first clear all personal data. Most devices will be refurbished, reconditioned or used for parts.

WHAT ITEMS DOES CELLULAR RETURNS ACCEPT ?

Currently we accept Cellular Phones, Smart Phones, Tablets and Ipads.

HOW DO I ERASE ALL MY PERSONAL INFO AND DATA FROM MY DEVICE?

Most devices have an option in their settings that allows you to reset everything to factory defaults. Refer to your owner’s manual. you can typically get the info on Google.If all fails we at Cellular Returns will clear your personal data.

WHERE IS THE MEID,IMEI OR ESN LOCATED ON MY PHONE ?

The MEID, IMEI or ESN are usually located in the cellular phones battery compartment on the manufactures sticker. If you cannot locate the sticker. You can search via the cellular phones settings/tools menu.

HOW DO I KNOW WHICH APPLE IPHONE MODEL I HAVE?

iPhone 4S 2011 A1387 16, 32, and 64 GB
iPhone 4 (CDMA model) 2011 A1349 8, 16 and 32 GB
iPhone 4 (GSM model) 2010 A1332 8, 16 and 32 GB
iPhone 3GS front and back iPhone 3GS (China) 2009 A1325 8, 16 and 32 GB
iPhone 3GS front and back iPhone 3GS 2009 A1303 8, 16 and 32 GB
iPhone 3G front and back iPhone 3G (China) 2009 A1324 8 and 16 GB
iPhone 3G front and back iPhone 3G 2008 A1241 8 and 16 GB
iPhone front and back iPhone 2007 A1203 4, 8, and 16 GB
* You can find the model number on the iPhone’s back case.
source: Apple.com

IS THERE A LIMIT ON THE AMOUNT OF DEVICES I CAN SELL?

No, If you are a Business, IT Director/Manager or conducting a fundraiser and have a bulk order. Please contact our business accounts team .You will be assigned a sales rep who specializes with bulk orders. Contact Assetrecovery@cellularreturns.com or call 855-301-7355 Ext # 3

IS MY PRICE QUOTE GUARANTEED?

The quote price is guaranteed for 15 business days as long as the actual condition of your device matches the description that you provide. Please do your best to describe your item as accurately as possible. There are times that the team at cellular returns, may find something you missed. in that case, we will email a revised price quote. If you don’t agree with our assessment. We will ship the device back to you at our expense. Here is a checklist of the most common things to look for to ensure you are describing your item accurately: Liquid damage – there will be a liquid indicator that should be white.If it is RED cellular returns will consider them broken . Wrong device – Is your phone an iPhone 3G or 3GS? Is your Blackberry a 9630 or 8900? Is your iPad 16 or 32GB? The value of your device changes based on the answers to these questions, so please check and ensure you have recorded an accurate model and capacity (if applicable) for your device! Item condition – Look at your device as though you were buying it from someone and assessing it because the new owners of these devices will look them over carefully and check every nick, scratch and dent. Even small nicks and scratches can decrease the resale value of an item, so check carefully before choosing a condition.

HOW LONG ARE PRICE QUOTES VALID ?

Once you receive a confirmation email. We honor the price quote(s) for the period of fifteen (15) business days.

HOW DO I QUALIFY FOR PRE-PAID SHIPPING LABEL ?

To qualify for a pre-paid shipping label your cellular phone has to have a Value of $1 or more. You will have the chance to print your shipping label either after you submit your order or print it from your confirmation email.

HOW DO I TRACK MY PACKAGE ?

The pre-paid shipping label has a tracking number . Go to USPS.COM and enter the tracking number. It will tell you the location of your package and if it has arrived at our location

HOW CAN I FIND OUT IF MY CELLULAR PHONE ESN/IMEI IS CLEAR ?

You can contact your wireless service provider for the phone. Sprint -1-888-211-4727 Verizon -1-800-922-0204 At&t -1-800-331-0500 T-Mobile -1-800-866-2453

DURING THE INSPECTION PROCESS WHAT DO YOU CHECK FOR ?

1-Water Damage 2-Physical damage 3-The device takes a charge 4-Lcd is working (no shadows or cracks) 5-Keyboard is working 6-Microphone/Speakerphone is working 7-Earpiece / Headphone jack is working 8-Complete a phone call 9-Check Wi-Fi 10-CDMA ONLY PHONES check the ESN of the device is clear for Re-activation (not stolen or on hold for non-payment) 11-GSM ONLY PHONES check the IMEI of the device is clear for RE-acttivation (not stolen or on hold for non-payment)

HOW LONG SHOULD IT TAKE TO RECEIVE MY FUNDS ?

We try to pay our sellers ASAP. We suggest you charge the battery of your cellular phone to fasten the process time of inspecting your phone. We use Priority Mail to expedite the shipping process. The typical time for inspection of your cellular phone can take 3-5 days. Following Inspection of your cellular phone we process your payment with-in 24 hrs. (PayPal is the fastest payment option )

HOW DO I RECEIVE PAYMENTS USING THE PAYPAL OPTION METHOD ?

Once we complete the inspection of your device. We will send you an email completion notice. We will then deposit the funds via PayPal using the email address you provided during checkout. Please make note PayPal will deduct a processing fee from payment. Payment will be issued from N.Y. Cellular & Accessories Corp or Cellular Returns

HOW DO I RECEIVE PAYMENTS USING THE CHECK OPTION METHOD ?

Once we complete the inspection of your device. We will send you an email completion notice.Your check will be issued with-in 1-2 business days. The check will be mailed to the address you provided during checkout. Please allow 4-10 days for shipping time. Your check is being issued by N.Y. Cellular & Accessories Corp and mailed directly from TD Bank. IF YOU DO NOT RECEIVE YOUR CHECK 14 DAYS AFTER YOUR EMAIL NOTICE. PLEASE CONTACT US @ 1-855-301-7355 Ext #1 OR EMAIL US CUSTOMERSUPPORT@CELLULARRETURNS.COM

WHY DID I RECEIVE A NEW PRICE QUOTE ?

A new price quote is determined most likely because of the following reasons. 1-Cellular phone was received after the 15 business days. 2-Cellular phone was the incorrect model. 3-Cellular phone had water damage, missing parts or broken. You will receive a email regarding the specific reason for the new price quote.

HOW DO I CHECK THE STATUS OF MY ORDER ?

You can check your order. Simply by visiting the website and entering your order email in the Track Order page

WHAT HAPPENS TO RECYCLED PHONES ?

We will first determine if we can recondition the device. If device cant be reconditioned or reused we will then part the phone and send it to our Certified Recycler who will safely process the components for reuse.

HOW CAN I RECEIVE A PROMO CODE ?

You can receive a promo code 1- Visit our facebook page and click promo. ( http://www.facebook.com/#!/cellularreturns/app_221441134592551 ) 2- Join are mailing list .

HOW DO I REDEEM A PROMO CODE?

If you have a promo code, enter it in the “promo code” box during check out. By joining our email list you will receive promo specials.

HOW DO I WIPE MY APPLE iPhone/iPad DEVICE?

1. Locate and open the 'Settings icon on your device's home screen. 2. Select 'General' in the 'Settings' menu. 3. Select 'Reset'. 4. Select 'Erase All Content and Settings'. Enter your passcode if needed. This will allow you to continue with the wiping process. 5. Select 'Erase iPhone/iPad/iPod'. 6. Confirm and re-select 'Erase iPhone/iPad/iPod'. Enter your Apple ID password if needed. This will finalize the wipe and remove the device from your iCloud account. If you are not prompted to enter an Apple ID password, then the device is not linked to an iCloud account and Find My iPhone is turned off.

REMOVE YOUR DEVICE FROM FIND MY IPHONE

(1)Remove a device from Find My iPhone by turning off Find My iPhone on the device. On an iOS device, go to Settings > iCloud, then tap to turn off Find My [device]. (2)Remove an iOS device you no longer have. 1-Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone. 2-Click All Devices, then select the device. 3-Click Erase [device], then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message. If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased. When the device is erased, click Remove from Account. All your content is erased and someone else can now activate the device.

3 Easy Steps

1

Print free pre-paid
shipping label

2

Pack and send your
phones

3

Get Cash!