Mobile Phone Shops
The Best and Worst in Existence
Written By: Cassandra Bondie
While some smartphone owners purchase their devices through third-party sources, the majority of cellphone users in the United States acquire their new devices through plans devised by cell phone service providers like Verizon, Sprint, and AT&T. Which of these Mobile Phone Shop are the best...and which are the worst? In this article, we're going to explore the answer to that question through a series of reviews.
There are plenty of things to like about some Mobile Phone Shops - including Verizon. In 2017, Verizon ranked first for network-performance and customer-support. As an added bonus, Verizon now offers an unlimited plan, rollover data, and overage fee-avoidance. Users experience few, if any, network outages during travel. On the flip side, however, customers have expressed displeasure in rates, a resistance to carry new phones, and a refusal to sell devices free of bloatware. Middle-to-low income families are likely to choose a more affordable service provider. No company can have it all. But, for quality assurance purposes, Verizon is the way to go.
Until 2017, T-Mobile was considered the "number one" cellphone service provider by Tom's Guide. Verizon stole the slot, but T-Mobile still offers a renowned unlimited plan, useful customer perks, and high network-performance ratings. Unlike Verizon, T-Mobile offers affordable plans for families with hefty needs. The smallest of the major smartphone carriers in the United States, T-Mobile sometimes has infrastructure-related issues. Regardless, it helps to have one of the low-cost Mobile Phone Shops in the big leagues.
AT&T prides itself on network-performance and customer-support. It frequently offers new handsets to the public. However, the company isn't as noteworthy as higher-ranking shops. AT&T recently added unlimited plans to its roster, but the going rates are hardly competitive. You won't experience frequently dropped calls with one of the nation's largest networks - but you might not be wowed either. The bottom line? AT&T is worth consideration for the average user, but your specific needs may require you to do better.
MetroPCS is a subsidiary of T-Mobile. It has a fair mixture of prepaid plans, allowing you to save money with a discount carrier. However, despite its affordability and relatively high network-performance, we wouldn't recommend using MetroPCS customer-support unless you find it absolutely necessary.
Now comes our opportunity to lament about horrific Mobile Phone Shops. And there's plenty to say about our first contestant: Sprint. Although Sprint has improved in terms of speed and overall performance, it boasts horrific customer-support and frustrating reception. Users have reported spotty coverage, dead zones, roaming fees, dropped calls and missed text messages. Even those who have managed to contact Sprint for customer-support have noted that positive support is only so useful when your phone doesn't work.
In a move of (perhaps?) desperation, Virgin recently changed its focus to the iPhone. It has a single unlimited plan for fifty dollars a month. There are restrictions on video, music, and gaming. You might find the company appealing if you want an affordable iPhone carrier, but don't count on flexible options or fantastic coverage.
Ranked worst on Tom's Guide for smartphone carriers in 2017, StraightTalk is considered a network disaster. It finished last on network-performance tests and customer-service ratings. The Verizon subsidiary offers limited plans for users, with few options to spare. Despite the affordability of using StraightTalk on a month-to-month basis, this Mobile Phone Shop simply misses the mark.
Unlike MetroPCS and Virgin, Cricket offers a number of useful plans. Unfortunately, its performance has been completely bungled by AT&T, with a capped download speed of eight megabytes per second. If you've ever visited a Cricket Store, you already know the company offers smiling, friendly service. But that doesn't make your applications run any faster.
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